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Testimonials

And tell your support staff that they must keep on doing the great job their doing, I was pleasantly surprised when they phoned me to find out if I was coming right with the SIP account setup.

Alex vdMerwe WanSpot ~ Western Cape

Otel is pretty awesome. Quick response, solid network. Used some of their SIP accounts for several months, problems were responded to and fixed in minutes, all via their support ticket system.

Only complaint I had is that they have too many products to choose from, so you need to be sold something by one of their salespeople. Good strategy to cover the whole demand curve, I guess. Regardless, the pricing is between 10-20% of the majority of products, so definitely worth considering.

Coenraad Loubser Wish Networks ~ Stellenbosch

All seem to be working Mohammad!!! You have been exceptional in your service. Thank you very much. Yours sincerely,

Shawn Homann Mvuhu Group ~ Gauteng

Thanks again for helping out; I guess a lot of companies over here (the Netherlands) could take your customer service as an example. Met vriendelijke groet / Kind regards, Bas Dijkhuizen

Bas Dijkhuizen Bas Dijkhuizen ~ Netherlands

I have been dealing with O-Tel now for one and a half year and have seen O-Tel grow with leaps and bounds. I have seen tremendous progress on quality issues and think that the time and effort spent on improving line and voice quality is not only commendable, but has opened the gap between the have and have-nots (those who have O-Tel and those who have not) to such a huge gap that it would be difficult to catch up. O-Tel’s infra structure is extremely solid and I am of the opinion that it is good enough for commercial grade. Our issues to date has not been with the O-Tel infra-structure and has always been related to the Last Mile Connectivity (LMC), supplied by the third party, Telkom. The way forward is to build a base large enough to use the best LMC possible (Fibre and Diginet) and move away from the fragile DSL networks.

Carel Boshoff Vukatel ~ Newcastle

By looking at the services offered it’s hard to think how I managed to go without O-Tel! You now enable me to offer a much better all-in-one service to my clients, and in the end that’s what everyone wants! Your clients is what makes you different from the business next door, call it your secret weapon if you wish, without them you won’t be there! Being able to control all aspects of their account is what enables you to offer outstanding service.Thank you for your outstanding service, it says a lot about a company if the CEO is willing to deal with a small prospective client like myself!

Louis Ferreira TopServ ~ Bloemfontein

The set up is simple enough to get through. I think that the product is brilliant and if marketed correctly it is a cash cow of note.Thanks for all your assistance.

Cameron Muir iClix ~ Kimberley

The 1Cloud Signup and portal was easy to use. We managed to be up and running within 30 minutes.

Duncan Miller Market Makers ~ Cape Town

For a south africa company that is supposed to help its customers to do their job and give feedback. Maybe i will give you guys 11 out of 10. Support queries has been handled quick and effectively. If you can provide that support all the time i will be a customer for life. The whole idea of a call centre or support centre is to give support not ” maybe and don’t know… no there must be something wrong on your side or the most favourite one the last week from our voip company ” Please don’t call me after hours as I’m busy with important stuff” And this was after all communications dropped. “their call centre” does not work after hours or weekends. My service to my customer does not stop at 5, why must their support stop. The signup was very good and the interface i will figure out as we go. I now know what is the most important ones and that is to sign on new clients. Thank you so far for everything

Erick Wiese Bosveld Communications ~ Polokwane

The signup proceedure was a breeze and fully automated which allowed for the instant activation of my account. Once I understood the O-Tel interface, I threw my Asterisk servers away as the O-Tel system does everything I needed and more!With O-Tel’s facilities, I am now offering a fully fledged VOIP system and the best part is that I do not need any skilled personnel. O-Tel has given my company extra revenue streams without any additional overhead.

James Wilkinson Sonic Wireless ~ Western Cape

Most attractive to the 1Cloud Telephone 2.0 service is the ease of doing business – I could find all the options and costs on the 1Cloud site as well as sign up for the service. Painless ! It was very easy to set up and get my client online, the knowledgebase was invaluable as it gives a step-by-step procedure. The level of control offered by the software is excellent.

Jonathan Bowker Aberdeen Technical Services ~ Karoo Region

In today’s evolving market, any client would be reckless in committing capital to the purchase of a new PABX – large or small. Vendors are still supplying either analogue equipment – totally obsolete in today’s digital market and incapable of becoming a hub of highly productive unified communications, or are offering expensive digital PABX’s without offering the balance of the services required to maximise digital productivity.

Ian Mirk Sadiba Communications ~ Port Elizabeth

Compared to a standard PBX setting up the 1Cloud Hosted PBX is very quick, and easy to setup. The system layout makes for a more efficient way off setting up and commisioning of the PBX resulting in getting the client connected faster. The call quality is very good however I do feel the last mile connection speed may influence this. The features live up to Telephone 2.0 technology. Also a great advantage to 1Cloud is the fact that it is dynamic and can be easily adapted to the clients needs as compared to a conventional PBX system.

Johann Kruger In Touch with the World ~ Alberton

O-Tel’s GUI interface system is a very basic interface that is easy to use, yet with all functionality as needed, provided with many extras to create a solution for almost anything. Fast and prompt technical support , giving detailed advice, even within minutes allocating the clients needs to be resolved asap. We found to have a definite improvement in call quality compared to our previous provider. Most of our past Voip related problems were based on poor call quality and through our migration to Otel this problem is resolved providing us with satisfied clients and a feeling of good provision for us as a service provider.

Armand v. As eTime ~ George

O-Tel’s IPC implementation has improved call quality, we’ve had no problems thus far. The voip and billing panel is very easy to use. Itcan be done closed eyes. Being very knowledgeable in PBX’s, I believe O-Tel’s 1Cloud is the future of PBX technology. By marketing this new product, existing clients and new customers are keen on trying this out. We’re undergoing training, simply we need to do the know how on the entire setup, so we can start moving.

Ryan Hartman Hymax NW ~ Mafeking

1Cloud’s Telephone 2.0 will definately benefit my company for now and the future. I think the support will be the greatest asset and then the cost reduction compared to our previous Analog PBX. We’ve moved from our VoIP provider because we need current solutions which involves a hosted PBX administered by myself and VOX SIP Trunk [porting to O-Tel]. We need reliable support should something go wrong.

Jacques Snyman ABC for BEE ~ Gauteng

O-Tel’s Digital Telephony Network was very easy to sign up, and had a thorough interface. The full automation will now benefit us in terms of flexibility as we do not have to wait for business hours to assist customers.

Tian Kriek Computer Corporation-Willows ~ Pretoria

Thanks to all of you at O-Tel for sorting our number porting issues out. VOX and Telkom will be our best salesmen due to their inability to help customers.

Jan Oosthuizen - CEO eTime ~ George

I would like to thank Thyson for putting in special effort to get the telephone and fax lines working under one account, this is a huge leap forward as I can now with confidence sell phones and fax solutions under one account. We are about to pitch to co-operasies and big commercial companies and this will strengthen our proposals even further. Thank you so much for your amazing team with all the support they have given it’s a first in south africa for such a big company to treat there customers with such respect and the will to help find solutions (or make solutions in that matter) till we are satisfied. We have reopened our stance on the fiber lines in Mosselbay and I will be in touch shortly to reapply/confirm for this. (last year was such a rush to find a solution we have a current one but in the next few weeks we are going to need to beef up our backhaul)

Steven Williams EasyComs Communications (Pty) Ltd ~ Stillbaai

Mohammad, once again, thank you for all the hard work and effort you have put into this. You should open your own training center and teach people what customer service and client support is really about. I think you deserve a perfomance bonus/ increase

Johan Roode MobiCorner ~ Heldekruin

Please note senzo has resolved this matter, thank you Mohammad, we were under a lot of pressure with this client as he is inter connected with multiple companies and organisations, which threatened new business and current customers.

Big thank you to Senzo for helping me while he was sick.

Kind Regards,

Steven Williams EasyComs Communications (Pty) Ltd ~ Stillbaai

Become an O-Tel Partner, the Opportunity

Today more and more companies, organizations, and individuals are looking for ways to lower their telecommunications costs and VoIP is in great demand. You can satisfy this demand by providing carrier grade VoIP services under your own brand. Set your price and packages, manage and keep your own clients, become a Telecom Mogul!

As an O-Tel Partner, you have the opportunity to provide world class VoIP services along with all of the other products you currently offer. You can do what you do best while gaining the ability to provide a total, turnkey telecom solution to your customers. Our partners include PBX Installers, ISP’s, WISPs, LCR Specialists, and IT Service companies. They have the ability to integrate VoIP provision with their current services

Save Money, Time and Hassles.
Outsourcing your VoIP infrastructure with O-Tel is a great value. We provide what others won’t without large investment and long term commitments. It is estimated that developing your own fully redundant SIP service costs millions to build and much more to maintain, staff and support. That is before marketing expenses and new head count.

O-Tel has a multi-million Rand technical infrastructure already in place: direct inter-connects, multiple and redundant Fibre connections, dozens of powerful servers, Cisco switches and routers, backup power generators and much more. This level of technology would be prohibitively expensive for you to create on your own and only a small handful of other VoIP providers in South Africa can offer it.

Save Resources

O-Tel can help you free up your resources to do other things in your business. Keeping up with ever changing technology requires an enormous amount of time and human resources. We have highly trained, knowledgeable support staff in place to operate the systems, provide technical support, and manage the entire operation 24 hours a day, every day. Duplicating our commitment to VoIP is a tall order for most organizations.

Save Time

VoIP with O-Tel is fast and easy. O-Tel specializes in Channel Partners, which means that we can get you up and running within half an hour! Our network infrastructure is already in place, our systems are already up and running, and our automated, on-line ordering process gets accounts set up quickly and efficiently around the clock.