Broadband Fibre Delivery Process
As at January 2012
Pre- sales process completed, order capture and handed over to O-Tel Telecoms service delivery
O-Tel Telecoms Vendor initiates a site survey for the compilation of the customer Site Requirement Specifications (CSRS) – coordinated by O-Tel team. Site Survey attendees : O-Tel Telecoms vendor & landlord
CSRS is compiled and forwarded to customers where applicable. O-Tel Telecoms Vendor may liaise with O-Tel Telecoms SDM to manage process with client
Right of Ways (ROW) applied for and Purchase Order (PO) for equipment is processed. Council SLA for applications is 30/45 days but may be approved sooner or later. Applicable nationally
Upon Compliance, Wayleave Approval and sign-off on CSRS thereafter O-Tel Telecoms Service Delivery will provide an AOI(Availability of Infrastructure) date and RFS (Ready for Service) date to the customer.
Project phase – O-Tel Telecoms implementation caries out around 50/75m per day trenching. Internal and external customer premises access will be required. Scope may include; Trenching, manhole construction, core drilling. Fiber hauling, splicing equipment installation (BG20, XMD100, XMD1000, Rectifiers, IP switches). O-Tel Telecoms NOC commissions the service and the project is AOI’d (we need to bring up the service on our NMS) *Project will be required for hardware upgrades
Planning file is released for the last mile configurations
Operations Team arranges for end to end test O-Tel Telecoms will require access to customers premises. O-Tel telecoms SDM to manage with the client Due to aggregated port being ‘live’ services all services ordered to aggregated port will be tested to an alternate port When tests are completed , service will be re-configured to originally planned port service then RFS’d All fast track software upgrades and changes orders may require change control. O-Tel Telecoms SDM to manage with customers and O-Tel Telecoms SMD customers to confirm via e-mail for all software for service RFS.
A service Handover Form(SHF) is then issued by the NOC and forwarded to the Customers. The SHF canters VLAN, circuit ID, Port are billing start date information
Customer have a 48 hour TAT to dispute QOS. Service handed to Billing