Frequently Asked Questions
A port request may only be rejected for the following reasons:
1. The number(s) or number range is not valid on the donor operator’s network or the number range is not exclusively used by
the entity requesting the port.
2. The number(s) or number range is excluded from porting under regulations 3 (seeking clarity on this).
3. The account number provided is not the account number used by the donor operator for the number(s) or number range
for which the porting is requested.
4. Subscriber is already subject to suspension for outgoing or incoming calls because of failure to pay a bill.
5. The number(s) or number range is already subject to a porting process.
6. The number(s) or number range has already been ported in the last two months.
A port reversal can only be rejected for the following reasons:
1. The port was done in error.
2. The port was done maliciously.
3. The port was done fraudulently.
4. Other reasons as agreed upon between the recipient operator, donor operator and customer.
A change of installation address request, following a successful port, may only be rejected if the proposed installation address is
outside of the geographic area associated with that number by the block operator. A rejection will result in port reversal.
A: GNP is not a good option for customers that wish to change their address and move from Telkom to O-Tel simultaneously, this is
certainly an issue when the physical move is to another Telkom exchange block area. O-Tel will rather issue new geographic
numbers to the customer in the case of relocation outside of the original Telkom exchange area.
Please Note: GNP is an option if the physical move of premises is within the same Telkom exchange area
A: Please be advised that you will be charged as follows:
<100 numbers: R179 PER NUMBER (once off)
>100 numbers: R79 PER NUMBER + R699 admin fee PER BLOCK
e.g. if you port 101 numbers you will be charged R8678 (100# x R79 + R699 + R79)
All prices ex VAT
