Posts made in December, 2009

Agent Newsletter-Dec 2009-Part 5

Fault Reporting Agents should do internal fault reporting prior logging in a fault. Much time can be saved if the correct fault report is logged. Below are a few things to do before calling in the fault. You...

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Agent Newsletter-Dec 2009-Part 4

Last Mile Connectivity Most fault reports coming in are of: Bad call quality, and calls cutting. O-Tel servers are monitored 24/7/365. We have preventative measures on it too. Should something happen at...

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Agent Newsletter-Dec 2009-Part 3

O-Tel Services O-Tel has various service offerings, and more to come. Currently these are the services we have on offer: VOICE Service- Our most popular service. O-Tel provides Interconnection between...

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Agent Newsletter-Dec 2009-Part 2

CORE Server With the expected growth in 2010, and after my visit to other carriers in Europe whom are using the same servers as O-Tel, I have learnt much on how to optimize the capacity. One carrier is...

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Agent Newsletter-Dec 2009-Part 1

2009 in Short We’re at the end of 2009, what a year! So much has happened and we keep moving forth. Highlights of 2009 include the official launch of O-Tel’s SIP01 server, the release of the O-Box, upgraded...

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