Faqs

ngn (19)

Q: How long does it take to install an NGN line?

A. It takes 60 working days to have a new NGN line installed

Q: What if the client requires an earlier install?

A: The above installation times is what is prescribed. Please communicate this clearly with your clients. OTEL will not be pressurised and held responsible by promises made by Channel Partner to its clients.

Q: How long does it take to upgrade/downgrade an NGN line?

A. It takes 30 working days to upgrade/downgrade a line

Q. Why so strict rules in installation procedures?

A: Due to the large volume of orders, we need to ensure that all clients are attended to promptly at a high level of service. Any rules we bend will cause confusion and unrealistic expectations in an already difficult industry. We would rather under-promise and over deliver.

porting (5)

Q: When not to apply for GNP?

A: GNP is not a good option for customers that wish to change their address and move from Telkom to O-Tel simultaneously, this is
certainly an issue when the physical move is to another Telkom exchange block area. O-Tel will rather issue new geographic
numbers to the customer in the case of relocation outside of the original Telkom exchange area.
Please Note: GNP is an option if the physical move of premises is within the same Telkom exchange area
Charges apply

Q: When will a change of address request be rejected?

A change of installation address request, following a successful port, may only be rejected if the proposed installation address is
outside of the geographic area associated with that number by the block operator. A rejection will result in port reversal.

Q: When might a port reversal be rejected?

A port reversal can only be rejected for the following reasons:
1. The port was done in error.
2. The port was done maliciously.
3. The port was done fraudulently.
4. Other reasons as agreed upon between the recipient operator, donor operator and customer.
5. Rejection Fee 100 Per Number.
6. Please see FAQs reason for rejection.

Q: When might a request for porting be declined or rejected by the block operator (Telkom/Neotel)?

A port request may only be rejected for the following reasons:
1. The number(s) or number range is not valid on the donor operator’s network or the number range is not exclusively used by
the entity requesting the port.
2. The number(s) or number range is excluded from porting under regulations 3 (seeking clarity on this).
3. The account number provided is not the account number used by the donor operator for the number(s) or number range
for which the porting is requested.
4. Subscriber is already subject to suspension for outgoing or incoming calls because of failure to pay a bill.
5. The number(s) or number range is already subject to a porting process.
6. The number(s) or number range has already been ported in the last two months.

Q: What are the charges?

A: Please be advised that you will be charged as follows:
>100 numbers: R99 PER NUMBER + R799 admin fee PER BLOCK.
>Single numbers are charged at R249 per number.
e.g. if you port 101 numbers you will be charged R10798 (100# x R99 + R799 + R99)

All prices ex VAT

 


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