Medium Business
Posted on Aug 13 in O-TELby Press OfficerPrint| CASE STUDY: MEDIUM BUSINESS | |
| Scenario:
1) New Medium business establishment 2) Current business growing 3) Business with analogue PBX 4) Sales / Medium Call centre (20 to 40 seats) |
Required Broadband infrastructure:
1) Telkom ADSL (4Mbps) |
| Hardware Required:
1) O-Box 2) IP PBX (with FXO ports) 3) IP Phones 4) 8 Port gateway (for Analogue PBX) 5) Basic Call Center Appliance |
Services Required:
1) O-Tel Line Rental 2) Once off Installation on analogue PBX 3) Analogue PBX Programming 4) Call Center Appliance Programming |
| Optional Services:
1) Inter-Branch calling 2) Local Internet Bandwidth from O-Tel 3) Call center via SoftPhone |
Number of users:
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| If client has analogue PBX already and looking at +/- 40% cost savings, then this solution is applicable. Clients establishing larger franchises or business establishment without the need of PSTN lines will benefit most from this scenario. ü The O-Box or an O-Tel Approved DSL Router is required for DSL connectivity. ü IP PBX can handle a maximum of 8 PSTN lines to be used as incoming ü IP PBX can handle a maximum of 253 IP Phones and 30 Concurrent calls ü IP PBX connects to O-Tel server via DSL, and uses trunk for incoming and outgoing ü IP PBX can inter-connect to other branches voice network too via O-Tel (on-net) ü IVR, Voicemail, etc may be used as optional service to portray a professional company outlook. This is FREE, included in the PBX ü Analogue PBX’s are connected with a gateway which in turn connects to O-Tel ü Analogue PBX to be programmed to process all calls via trunk connected to O-Tel Gateway. ü Out-Bound call center may use a single SIP trunk with 50 concurrent calls for a 50 seater. ü In-Bound call center on O-Tel network may handle 50 concurrent calls ü In-Bound call center on Telkom Network can handle 16 PSTN concurrent calls. |
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