O-Tel Telecoms ‘Automated Billing System’ (ABS) is a proven solution which caters for all the needs of an Internet Service Provider.
The service integrates with FreeRadius for a comprehensive solution for ISPs selling Internet Dialup and Broadband Services. The ABS supports automatic account creations, suspensions, unsuspension, terminations, password resets and upgrading/downgrading of accounts on the FreeRadius Server. Usage stats for the current billing period are also displayed within the ABS client area.
ABS integrates fully with O-Tel’s VoIP service. From automatic account creation to suspension, unsuspension, terminations, and Airtime loading. You can handle hundreds of clients with little or no admin staff.
ABS works well with O-Tels cPanel based WebBasket Web Hosting service. You can also integrate your own cPanel settings if you have your own web hosting cPanel server.From account ceation based on selected package, to suspension, un-suspension and termination. ABS has it all covered.
Having a website today is like renting a shop in a shopping mall. Visitors will enter and exit after viewing what you have on offer. Why not chat with you visiting customers, offering them sales advice, or support? See what they’re interested in, the history of browsing your website, and the services they currently have with you at a glance. Initiate chat with them, and keep it all recorded for future reference. See stats and history of what your staff has chatted to your clients about, plus much more!
Many Integrated Payment Gateways
Integrated with Payfast, Paypal, Moneybookers, VCS and Netcash. With ABS you can pick the gateway(s) that work best for you. Supporting multiple gateways used concurrently, and integrated for fully automated payment processing, payment confirmations & refunds, taking payments is now easier than ever.
allows your clients to deposit funds to prefund their accounts with you, and automatically keeps track of and applies any overpayments to future invoices.
Support Ticket Billing
lets you bill your clients for time or work arranged in tickets automatically when replying to a ticket without needing to perform a separate process.
can be setup to notify your clients about unpaid invoices and overdue balances and warn about service suspension.
rules can be setup to automatically apply extra fees to invoices if clients don’t pay their invoices on time.
Automatic Setup & Management
You can have as much automation as you want. From automated setup, to welcome emails, to password changes, upgrades, suspensions, and more… ABS can handle it all. ABS is all about integration and automation, bringing together all the services you use into an easy to use combined single interface.
of services is possible as soon as an order is placed, on receipt of payment or only after manual review – you choose.
can be set to remove user accounts should they become delinquent for a specified amount of time.
can be done right from within ABS and passed out to the various integrated control panels.
can be performed when accounts become overdue, with auto reactivation as soon as the overdue bills are paid.
make it easy for users to upgrade their services, with automatic orders and upgrading of the actual service.
functionality is available on a per module basis for actions specifically suited to that functionality.
One of the primary roles of ABS has always been billing, and so we have a proven track record in simple & reliable billing. ABS features automatic invoicing, payment processing, transactions logging, payment reminders and cancellations/refunds to make managing mass scale billing of clients a breeze.
Credit Card Processing
is done automatically when cards are held on file, with payments auto captured on invoice due dates.
Automatic Payment Processing
is also performed for third party gateways such as PayPal with ABS being notified and marking invoices paid as soon as payments occur.
Gateway Vault Storage
allows you to store credit cards either locally, securely encrypted in the database, or off site with your gateway provider (if available).
occurs automatically each day however many days in advance of renewal payments being due that you decide.
are sent both before invoice due dates, as well as after in the form of overdue notices chasing up late payments automatically.
ABS is built in line with guidelines from the PCI Security Standards Council which lets you achieve PCI Compliance status with an approved scanning vendor.
Converting Visitors into Customers…
This is the key goal for any website. And with ABS, you get a range of different order form styles to choose from along with all the product configuration options and functionality you need to run a successful and automated online store.
can be setup for Hosting, VPS, Servers, Cloud, SSL, & anything else you can think of…
can also be offered to allow users to buy extras, both initially and later on for their products.
let you offer products that can be customised when ordering, and offer a range of choices to choose from.
allow you to collect any extra information you need for the various products & services you offer.
can be setup on a per product/addon basis to give clients all the information they need to get started with purchases automatically.
Integrated Fraud Checking
gives you peace of mind with both fraud risk scoring & automated phone call verification if desired.
Built-in Shopping Cart
allows your clients to place orders with you for products, domains & addons
allows you to prorata initial payments to keep all customers due on a common due date
allow you to group your products and offer streamlined order processes and specific combination discounts.
allow you to offer signup incentives from the simple to complex, one off/recurring/requirements/etc…
lets you offer stock limited products, tracking orders and automatically suspending new orders once stock is used.
is handled as part of checkout, either capturing from a credit card or forwarding to an off-site payment gateway to reduce abandoned checkouts.
Integrated Domain Management functionality in ABS lets your clients order and manage domain purchases with you in a fully automated way, from registrations to advanced domain management, the ABS client area gives your users all the tools they need from a domain registrar.
Automatic Registration & Transfers
can submit all the clients domain order data to a domain registrar of your choice.
allows your clients to view and update where their domain points right from your own client area.
can be turned on/off to protect domains from transfers away.
automatically keeps domains in your ABS system in sync with the domain registrars for status & expiry dates.
Real-Time Domain Availability Checking
checks for domain availability against WHOIS services before allowing orders to be placed.
can also be reviewed and updated with supported registrars.
can be enabled/disabled by clients to set if they want to renew their domains.
EPP Code Retrieval
can be done on demand giving you no hassles should clients want to leave your service.
8 Integrated Support Tools
is a blog like news system allowing you to post your latest news & updates on your website.
with both twitter & facebook allows users to recommend and comment on your announcements.
allows you to provide answers to common questions and topics and reduce your support load.
allows you to make files available, with support for client only restricted access, and tracking of downloads.
allow you to route tickets to the appropriate staff with staff assignments per department.
Pre-Sales Contact Form
that gives you a quick and simple way to have potential clients get in touch with you.
Support Ticket System
for tracking all client communication and allowing multiple staff to view/respond.
allows you to automatically route all incoming emails into the ticket desk supporting both new emails & replies.
are supported by the ticket system to allow receiving of files from clients.
allow you to keep on top of tickets, with auto responders and admin notifications when tickets are waiting too long.
tool gives you a dedicated page for notifying clients of both current & scheduled maintenance/issues on your network.
Reporting & Statistics
logging by ABS tracks every payment received and allows you to see exactly how much you’ve taken today/this month/this year
let you interpret stats and data easily with things such as orders, income & ticket ratings.
allow you to compare large data sets easily, such as statuses.
of all reports mean you can print your reports if you prefer paper copies or need to take them with you.
are generated by ABS to predict what you are on track to make based on current active products/services.
allow you to download lists of clients, products, etc… in CSV Formats for use in other applications
lets you generate and download a batch of PDF invoices for printing and mailing to customers.
are kept of every action performed by the system, staff and/or clients to allow reviewing past history/events.
Simple & Secure
Easy to Use
we always develop with users in mind, putting tools and options exactly where you’d expect them.
means you can be up and running with ABS quickly, ready to open your doors.
is on hand to assist you with clear & simple explanations of common tasks and processes.
makes common tasks quick and easy to perform.
is our number 1 priority, and we have a strong track record with quick patches issued for any issues found.
with ABS everything is all in one system, simplifying things for your staff and reducing replication of data accross multiple systems.
Free Ticket Support
is included with all our licenses, available 24 hours a day, every day of the year.
means ABS is quick and efficient, using minimal server resources.
are imposed if repeated login failure attempts are detected.
ABS comes with a great standalone portal look. But sometimes you want to integrate it into the rest of your existing website. With a fully templated client area, selected pages templated on the admin side, and code snippets that you can integrate to existing pages of your site, ABS can be integrated as much or as little as you want.
Templated Client Area
allows you to fully customise ABS by adding, editing or removing anything clients can see.
makes it easy to customise and integrate ABS with your existing site colors & style.
for adding client login forms, domain lookup, product/pricing information and more on your site.
with 10 translations included by default give you a truly worldwide friendly client area and order system.
8 Order Form Templates
are included by default offering various different styles to choose from, and you can of course create your own.
options allow you to link direct to ABS specifying products, domain lookups, bundles, language, currency & more…
Web Based Administration
area means that you can logon and manage your billing & enquiries from anywhere in the world.
is a mobile browser friendly, low graphics version for managing orders & tickets from non iPhone or Android devices.
Dedicated iPhone & Android Apps
are available for both major phone platforms to make accessing & using ABS while mobile even easier.
Tablet Admin Theme
with the bigger screen of tablets, the full admin area can be used and we include a tablet friendly theme.
*Mobile Apps cost not included in package
for a quote on this unlimited users world class system!