Automated Billing System

O-Tel Telecoms ‘Automated Billing System’ (ABS) is a proven solution which caters for all the needs of an Internet Service Provider.

FreeRadius

The service integrates with FreeRadius for a comprehensive solution for ISPs selling Internet Dialup and Broadband Services.  The ABS supports automatic account creations, suspensions, unsuspension, terminations, password resets and upgrading/downgrading of accounts on the FreeRadius Server. Usage stats for the current billing period are also displayed within the ABS client area.

VoIP

ABS integrates fully with O-Tel’s VoIP service. From automatic account creation to suspension, unsuspension, terminations, and Airtime loading. You can handle hundreds of clients with little or no admin staff.

cPanel

ABS works well with O-Tels cPanel based WebBasket Web Hosting service. You can also integrate your own cPanel settings if you have your own web hosting cPanel server.From account ceation based on selected package, to suspension, un-suspension and termination. ABS has it all covered.

Live Chat

Having a website today is like renting a shop in a shopping mall. Visitors will enter and exit after viewing what you have on offer. Why not chat with you visiting customers, offering them sales advice, or support? See what they’re interested in, the history of browsing your website, and the services they currently have with you at a glance. Initiate chat with them, and keep it all recorded for future reference. See stats and history of what your staff has chatted to your clients about, plus much more!

 

invoices Professional Looking Invoices Send your clients high quality professional looking invoices. PDF versions are attached to every invoice related email ABS sends, including new invoice notifications, and payment reminder notices, so your clients don’t even need to visit your site to view their bills. Plus invoices are fully customisable via templates. currenciesMultiple Currencies allow you to invoice & bill your customers in as many different currencies as you want, all at the same time. Tax Support allows for both inclusive and exclusive taxing, up to 2 levels, taxation enabled per product, and tax exempt statuses. Quotes/Estimates can be created and sent to potential clients, and then converted to invoices at the click of a button if accepted. One Off & Recurring options mean you can perform both regular billing, payment plans and one off custom invoicing for bespoke services.

Many Integrated Payment Gateways Integrated with Payfast, Paypal, Moneybookers, VCS and Netcash. With ABS you can pick the gateway(s) that work best for you. Supporting multiple gateways used concurrently, and integrated for fully automated payment processing, payment confirmations & refunds, taking payments is now easier than ever. Credits System allows your clients to deposit funds to prefund their accounts with you, and automatically keeps track of and applies any overpayments to future invoices. Support Ticket Billing lets you bill your clients for time or work arranged in tickets automatically when replying to a ticket without needing to perform a separate process. Automated Reminders can be setup to notify your clients about unpaid invoices and overdue balances and warn about service suspension. Late Fees rules can be setup to automatically apply extra fees to invoices if clients don’t pay their invoices on time.
Automatic Setup & Management You can have as much automation as you want. From automated setup, to welcome emails, to password changes, upgrades, suspensions, and more… ABS can handle it all. ABS is all about integration and automation, bringing together all the services you use into an easy to use combined single interface. Automated Creation of services is possible as soon as an order is placed, on receipt of payment or only after manual review – you choose. Automated Termination can be set to remove user accounts should they become delinquent for a specified amount of time. Password Changes can be done right from within ABS and passed out to the various integrated control panels. Automated Suspension can be performed when accounts become overdue, with auto reactivation as soon as the overdue bills are paid. Automated Upgrades make it easy for users to upgrade their services, with automatic orders and upgrading of the actual service. Additional Management functionality is available on a per module basis for actions specifically suited to that functionality. Description: No Image
Automated Billing One of the primary roles of ABS has always been billing, and so we have a proven track record in simple & reliable billing. ABS features automatic invoicing, payment processing, transactions logging, payment reminders and cancellations/refunds to make managing mass scale billing of clients a breeze. Credit Card Processing is done automatically when cards are held on file, with payments auto captured on invoice due dates. Automatic Payment Processing is also performed for third party gateways such as PayPal with ABS being notified and marking invoices paid as soon as payments occur. Gateway Vault Storage allows you to store credit cards either locally, securely encrypted in the database, or off site with your gateway provider (if available). Invoice Generation occurs automatically each day however many days in advance of renewal payments being due that you decide. Reminders are sent both before invoice due dates, as well as after in the form of overdue notices chasing up late payments automatically. PCI Compliant ABS is built in line with guidelines from the PCI Security Standards Council which lets you achieve PCI Compliance status with an approved scanning vendor.
Converting Visitors into Customers… This is the key goal for any website. And with ABS, you get a range of different order form styles to choose from along with all the product configuration options and functionality you need to run a successful and automated online store. Products can be setup for Hosting, VPS, Servers, Cloud, SSL, & anything else you can think of… Addons can also be offered to allow users to buy extras, both initially and later on for their products. Configurable Options let you offer products that can be customised when ordering, and offer a range of choices to choose from. Custom Fields allow you to collect any extra information you need for the various products & services you offer. Welcome Emails can be setup on a per product/addon basis to give clients all the information they need to get started with purchases automatically. Integrated Fraud Checking gives you peace of mind with both fraud risk scoring & automated phone call verification if desired. Built-in Shopping Cart allows your clients to place orders with you for products, domains & addons Prorata Billing allows you to prorata initial payments to keep all customers due on a common due date Product Bundles allow you to group your products and offer streamlined order processes and specific combination discounts. Promotions allow you to offer signup incentives from the simple to complex, one off/recurring/requirements/etc… Stock Management lets you offer stock limited products, tracking orders and automatically suspending new orders once stock is used. Payment Processing is handled as part of checkout, either capturing from a credit card or forwarding to an off-site payment gateway to reduce abandoned checkouts.
Domain Management Integrated Domain Management functionality in ABS lets your clients order and manage domain purchases with you in a fully automated way, from registrations to advanced domain management, the ABS client area gives your users all the tools they need from a domain registrar. Automatic Registration & Transfers can submit all the clients domain order data to a domain registrar of your choice. Nameservers Management allows your clients to view and update where their domain points right from your own client area. Domain Locking can be turned on/off to protect domains from transfers away. Domain Syncing automatically keeps domains in your ABS system in sync with the domain registrars for status & expiry dates. Real-Time Domain Availability Checkingchecks for domain availability against WHOIS services before allowing orders to be placed. WHOIS Information can also be reviewed and updated with supported registrars. Automatic Renewals can be enabled/disabled by clients to set if they want to renew their domains. EPP Code Retrieval can be done on demand giving you no hassles should clients want to leave your service.
8 Integrated Support Tools Announcements is a blog like news system allowing you to post your latest news & updates on your website. Social Integration with both twitter & facebook allows users to recommend and comment on your announcements. Knowledgebase allows you to provide answers to common questions and topics and reduce your support load. Downloads System allows you to make files available, with support for client only restricted access, and tracking of downloads. Support Departments allow you to route tickets to the appropriate staff with staff assignments per department. Pre-Sales Contact Form that gives you a quick and simple way to have potential clients get in touch with you. Support Ticket System for tracking all client communication and allowing multiple staff to view/respond. Email Piping allows you to automatically route all incoming emails into the ticket desk supporting both new emails & replies. Attachments are supported by the ticket system to allow receiving of files from clients. Escalation Rules allow you to keep on top of tickets, with auto responders and admin notifications when tickets are waiting too long. Network Status tool gives you a dedicated page for notifying clients of both current & scheduled maintenance/issues on your network.
Reporting & Statistics Transactions logging by ABS tracks every payment received and allows you to see exactly how much you’ve taken today/this month/this year Graphs let you interpret stats and data easily with things such as orders, income & ticket ratings. Pie Graphs allow you to compare large data sets easily, such as statuses. Printable Versions of all reports mean you can print your reports if you prefer paper copies or need to take them with you. Income Forecasts are generated by ABS to predict what you are on track to make based on current active products/services. Exports allow you to download lists of clients, products, etc… in CSV Formats for use in other applications Batch Invoices lets you generate and download a batch of PDF invoices for printing and mailing to customers. Detailed Logs are kept of every action performed by the system, staff and/or clients to allow reviewing past history/events.
Simple & Secure Easy to Use we always develop with users in mind, putting tools and options exactly where you’d expect them. Simple Setup means you can be up and running with ABS quickly, ready to open your doors. Comprehensive Documentation is on hand to assist you with clear & simple explanations of common tasks and processes. Intuitive Design makes common tasks quick and easy to perform. Security is our number 1 priority, and we have a strong track record with quick patches issued for any issues found. Everything Together with ABS everything is all in one system, simplifying things for your staff and reducing replication of data accross multiple systems. Free Ticket Support is included with all our licenses, available 24 hours a day, every day of the year. Fully Optimised means ABS is quick and efficient, using minimal server resources. Automatic Bans are imposed if repeated login failure attempts are detected.
Customisable ABS comes with a great standalone portal look. But sometimes you want to integrate it into the rest of your existing website. With a fully templated client area, selected pages templated on the admin side, and code snippets that you can integrate to existing pages of your site, ABS can be integrated as much or as little as you want. Templated Client Area allows you to fully customise ABS by adding, editing or removing anything clients can see. CSS Styling makes it easy to customise and integrate ABS with your existing site colors & style. Integratable Widgets for adding client login forms, domain lookup, product/pricing information and more on your site. Multiple Languages with 10 translations included by default give you a truly worldwide friendly client area and order system. 8 Order Form Templates are included by default offering various different styles to choose from, and you can of course create your own. Advanced Linking options allow you to link direct to ABS specifying products, domain lookups, bundles, language, currency & more…
Mobile Web Based Administration area means that you can logon and manage your billing & enquiries from anywhere in the world. Mobile Edition is a mobile browser friendly, low graphics version for managing orders & tickets from non iPhone or Android devices. Dedicated iPhone & Android Apps are available for both major phone platforms to make accessing & using ABS while mobile even easier. Tablet Admin Theme with the bigger screen of tablets, the full admin area can be used and we  include a tablet friendly theme.

*Mobile Apps cost not included in package

Contact us for a quote on this unlimited users world class system!