OTEL features include
- Multi Campaign management- Multi Skill based routing
- CTI phone bar with a professional SIP client
- Agent Status management for Login, Logout, Pause, Backoffice Wait mode and more…
- Safi Visual Drag and Drop IVR totally integrated
- Automatic Outbound module for Power Dial, Progressive and Predictive algorithms
- Integrated Agent Screen Pop-ups
- Supervisor and Team Leader Web Manager GUI
- Whisper and Barge-in features
- Advanced OFFLINE and near REAL TIME time reporting with CRADLE-TO-GRAVE call report
- Multi Channel integration with the Hand4Shake Web Calls and Facebook Calls
- Scalable Proxy Engine to support many agents and operations
- vTiger and SugarCRM integration
- Zendesk Service Desk and Trouble Ticketing integration
- ITIL service strategy, design, transition, operation and continual service improvement methodology
- Live Chat integration- Call Back API
- Mobile Agents App
- Native E1/T1 Digium Gateway integration
Centrex call blast allows you to blast hundreds of calls as broadcast messages to generate interactive calls where customers can transfer calls to live agents, automated surveys, polls, or alerts. Complete turnkey solution Fast installation Single window interface User-friendly management and reporting