Centrex Cloud Call Centre



Brochure Admin User Guide

Please Note: The information on this service is being updated.

5 Questions You Should Ask When Choosing Contact Center Software:

What does your software integrate with?
What kind of support do you provide?
What is your uptime?
How do you secure sensitive customer data?
How does your pricing and contract structure work?
Centrex Inteface
Centrex offers a complete hosted Contact Center Solution. Based on innovative VolP Telephony Application Grid (TAG) technology, Centrex simplifies the complexity and lowers the capital and operating expenses of Call Centers. Inbound, Outbound or Blended Contact Centers can be made fully operational in a matter of hours with complete Flexibility and in a secure manner. Intuitive web based interface provides seamless integration with existing Customer Relationship Management (CRM) software.

Call Center

OTEL features include

- Multi Campaign management- Multi Skill based routing

- CTI phone bar with a professional SIP client

- Agent Status management for Login, Logout, Pause, Backoffice Wait mode and more…

- Safi Visual Drag and Drop IVR totally integrated

- Automatic Outbound module for Power Dial, Progressive and Predictive algorithms

- Integrated Agent Screen Pop-ups

- Supervisor and Team Leader Web Manager GUI

- Whisper and Barge-in features

- Advanced OFFLINE and near REAL TIME time reporting with CRADLE-TO-GRAVE call report

- Multi Channel integration with the Hand4Shake Web Calls and Facebook Calls

- Scalable Proxy Engine to support many agents and operations

- vTiger and SugarCRM integration

- Zendesk Service Desk and Trouble Ticketing integration

- ITIL service strategy, design, transition, operation and continual service improvement methodology

- Live Chat integration- Call Back API

- Mobile Agents App

- Native E1/T1 Digium Gateway integration

Agent Desktop Phone Bar Powerful and Simple to use
Agent Mobile Phone Bar for Virtual call center
Multichannel: voice, web voice, chat, sms, email, etc…
Blended outbound and Customer Satisfation Index capabilities
Optimized CTI for 3rd party software integration (CRM, TT, etc…)
Pure software solution requiring few server resources
Agent Phone bar automatic upgrade utility
Asterisk Integrated
Asterisk Release Independent
Powerful Reporting Analytics both Web and Mobile available
High level of customization
Drag and Drop IVR
Drag and Drop Scripting
Web Services API available for integrations
Quick and easy Techonology Shifting from legacy solutions
Detailed Manuals for Agents and Supervisors
Full Professional Support
Centerex Other Asterisk solutions Centrex Other Asterisk solutions
High customization level
High flexibility
Ease to use CTI
Web Configurator
Call Center Analytics
Mobile Analytics and Monitor
Mobile Call Center Client
Agent and Admin Manuals
Agent campaing monitor
Multichannel ready (Mail/Sms/Fax)
CRM ready integration
Ticketing system integration
Live Chat integration
Client Fast Provisioning
Web services API
Drag and Drop Interview Script
Asterisk release indipendent
Integrated phone
One day up and running
Multiple address book
Drag and Drop Ivr integration

Centrex call blast allows you to blast hundreds of calls as broadcast messages to generate interactive calls where customers can transfer calls to live agents, automated surveys, polls, or alerts. Complete turnkey solution Fast installation Single window interface User-friendly management and reporting